Owee Support
Need help, found a bug, or have a feature request? Open Owee and go to Account → Support to share a support note or bug report with app details included, or email [email protected].
For security vulnerabilities or privacy-sensitive reports, email [email protected] with the subject prefix [Security] and avoid including live access tokens, passwords, or bank credentials.
Account safety
Use the Report control on an Owee profile for suspected harassment, impersonation, scams, or inappropriate profile content. We aim to review submitted profile reports within 72 hours. Review does not guarantee a particular outcome or resolution time. Use Block to prevent new discovery and personal invitations in both directions; blocking does not change existing shared-pool records or balances.
Owee reporting is not an emergency service. If someone is in immediate danger, contact local emergency services.
What to include
- Your iOS version and iPhone model.
- What you were doing when the issue happened.
- A screenshot or screen recording if you have one.
Common questions
Can teenagers use Owee?
Yes. People age 13 and older, or the higher minimum age where they live, can create an Owee account. A parent or legal guardian must agree to the Terms for a minor. Plaid bank linking is available only to users age 18 and older, but manual splitting does not require a linked bank. A parent or guardian can include a younger child by name as a non-account member in an adult-managed pool.
Does my data leave my phone?
Yes, when it is needed for the app to work: Owee syncs your account, pools, expenses, settlements, purchases, crash reports, optional receipt scans, optional contact matching, and optional bank-link data through the services described in the Privacy Policy. Owee does not sell your data, share it with advertisers, use it to train AI, or receive your bank credentials.
How do I bring in my real charges?
Owee Basic keeps one selected bank/card account importing with auto-split rules. Eligible App Store customers may receive 14 days free, followed by the localized monthly price Apple shows before purchase. Owee Plus unlocks up to 3 bank/card accounts and 10 AI receipt scans per month. Owee imports about 9 months of bank history, and saved splits stay in your pools. Owee does not store or display bank account balances. You can still add expenses manually without a subscription.
What is free vs. Owee Basic vs. Owee Plus?
Free accounts can use core splitting, invites, manual expenses, CSV import, and 3 lifetime AI receipt scans. Owee Basic keeps 1 bank/card account importing and includes auto-split rules for imported charges. Owee Plus unlocks up to 3 bank/card accounts and 10 AI receipt scans per month. Existing users who already started Owee's earlier 30-day bank trial keep their remaining time; new introductory-offer eligibility is decided by Apple.
How do I restore purchases?
Open Account → Plan and use Restore purchases. If your subscription still does not appear, send a support note from Account → Support.
How do I manage or cancel Owee Basic or Owee Plus?
Subscriptions are managed through your App Store account settings. Canceling takes effect at the end of the current billing period.
What happens if a subscription expires?
Existing records stay in Owee, but paid actions such as new live bank sync, auto-split rules, and monthly Plus scans may stop until you resubscribe.
What happens when I unlink a bank?
Owee removes the Plaid connection and stops importing new charges. Unsplit bank inbox rows may disappear from the Split tab, including older raw charges that roll out of Owee's 9-month bank-history window, but expenses and settlements you already saved from imported charges remain in your pools.
How do I settle up?
Open a pool or tap Settle up on Home. Owee shows the simplest set of payments to clear balances. Owee records payments; it does not move money.
How do I delete my data?
Account → Delete account severs your sign-in, removes or anonymizes profile information, and starts deletion of account-specific cloud data. Shared-pool history may remain under "Former member" so other members' ledgers remain accurate, and limited disassociated App Store records may remain for purchase restoration, refunds, and fraud prevention. Deleting your account does not cancel an App Store subscription. Account → Delete local data only clears data stored on this device.
How do I report a security issue?
Email [email protected] with the subject prefix [Security]. Please include the affected screen or endpoint, steps to reproduce, and the potential impact. Do not send real bank credentials, Plaid access tokens, or private keys.